Privacy Policy

Privacy Policy

What is the scope of this Privacy Policy?

This Privacy Policy (the “Privacy Policy”) applies to the information obtained by us through your use of The Make A Difference Trust’s Site (the “The Make A Difference Trust website”) and Services (“Information, Social Media, Promotions, Website Shop and Offers”) as described in this Policy.

Information collection and use

What Information does The Make A Difference Trust collect about me?

When you interact with our Site and Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

The Information you provide us

When you sign up for our newsletter or submit an enquiry via our Site and Services, you voluntarily give us specific Personal Data, which may include your name, email address, contact preferences and project details.

Other Information we may collect

We collect this Information as you use the Site and Services:

Location information.

The Make A Difference Trust may use the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol [IP] address or similar identifier) when interacting with our Site and Services.

Usage information.

The Make A Difference Trust may use information based on how you use our Site and Services. We may also obtain data from our third-party partners and service providers to analyze how users use our Site and Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to understand better and optimize the Site.

Device information.

These are data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using The Make A Difference Trust.

How does The Make A Difference Trust use my Information?

We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

  • to help us administer our Site and Services, authenticate users for security purposes, conduct research, and improve the usability of our Site and Services
  • to communicate with you about your use of our Site and Services, company announcements and updates.
  • to send you direct information or marketing emails and offers about The Make A Difference Trust from which you can unsubscribe at any time.

For more information, please see the section entitled, “Will The Make A Difference Trust send me emails?” Users located in the European Economic Area (EEA), will only be sent marketing information if you consent to us doing so or any point after that.

Information access and disclosure

Does The Make A Difference Trust share my Information?

We only disclose Personal Data to third parties when:

  • We use service providers who assist us in meeting business operation needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data under our instructions and to perform their duties to us.
  • We have your explicit consent to share your Personal Data.
  • The Make A Difference Trust believes it is necessary to investigate potential violations of the Terms of Service, to enforce these Terms of Service, or where we think it is required to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site and Services.
  • Through the use of cookies, we help deliver advertisements for relevant The Make A Difference Trust products and services to you. For more details on cookies, please see the “Does The Make A Difference Trust use cookies?” section.
  • The Make A Difference Trust does not share your Personal Data with third parties to enable them to deliver their advertisements to you.

Does The Make A Difference Trust sell or rent my Personal Data?

No, The Make A Difference Trust does not sell or rent your Personal Data.

Does The Make A Difference Trust use cookies?

No we currently do not have cookies on our Site

What Are Cookies?

Cookies are small text files stored on your device and used by web browsers to deliver personalised content and remember logins and account settings.

How We Use Cookies

The Make A Difference Trust may use cookies for a variety of reasons detailed below. There are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site; therefore The Make A Difference Trust recommends that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of our Site and many other websites that you visit. Disabling cookies could result in disabling specific functionality and features of the The Make A Difference Trust Site.

The Cookies We Set

The Make A Difference Trust offers newsletter subscription service, and cookies may be used to remember whether you are already a registered subscriber or not.

The Make A Difference Trust may occasionally offer surveys or promotions asking for information or insights, to help understand our user base more accurately. These surveys or promotions may use cookies to remember participants who have already taken part to enable us to target and provide accurate data and results.

Third Party Cookies

The Make A Difference Trust occasionally uses cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Our site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use our Site and ways that The Make A Difference Trust can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit.

For more information on Google Analytics cookies, see the official Google Analytics page.

How do third-party apps and plugins work?

Some third-party applications and services that work with The Make A Difference Trust may ask for permission to access your Information. Those applications will provide you with notice and request your consent to obtain such access or information. Please consider your selection of such applications and services, and your permissions, carefully. Examples of this would be when using our website Shop (which is hosted by Shopify) or when signing up for our mailing list (which is hosted by MailChimp).

Some third parties’ embedded content or plugins on our Site or Software, such as Facebook “Like” buttons, may allow their operators to learn that you have visited the Site. These third parties may combine this knowledge with other data they have collected about your visits to other websites or online services that can identify you.

Data collected by third parties through these apps and plugins are subject to each parties’ policies. We encourage you to read those policies and understand how other companies use your data.

Will The Make A Difference Trust send me emails?

The Make A Difference Trust may want to contact you occasionally with information about volunteering, about fundraising shows, ticketing and special offers. You may opt-out of such communications at any time by clicking the “unsubscribe” link found at the bottom of our The Make A Difference Trust emails and changing your contact preferences. Subscribers may continue to receive transactional messages related to our Services, even if you unsubscribe from promotional emails.

For EEA users: We only send marketing communications to users located in the EEA with your prior consent. Please see the section “For EEA users”.

Does The Make A Difference Trust ever make any of my Personal Data or User Content public?

No, we do not share Personal Data or User Content except in the limited circumstances described in the “Does The Make A Difference Trust share my Information?” section of the Policy.

Does The Make A Difference Trust collect information from children?

The Make A Difference Trust does not knowingly collect personal information from children under the age of 13. If we determine we have received personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site and Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site and Service without their permission.

Data storage, transfer, retention, and deletion

Where is my Information stored?

Information submitted to The Make A Difference Trust will be transferred to, processed, and stored using MailChimp and/or Shopify. When you subscribe to The Make A Difference Trust, your data is saved via our secured MailChimp and/or Shopify accounts, managed by The Make A Difference Trust. If you transfer any Information to or through our Site and Services, you agree to such Information, including Personal Data and User Content, being hosted and accessed by The Make A Difference Trust.

How secure is my Information?

The Make A Difference Trust is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.

If The Make A Difference Trust learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notifications in writing.

How can I delete my Personal Data from The Make A Difference Trust?

You can remove your Personal Data from The Make A Difference Trust at any time by unsubscribing via our email newsletters or email The Make A Difference Trust at office@madtrust.org.uk

How long is Personal Data retained?

You can remove your Personal Data from The Make A Difference Trust at any time by deleting your account as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, statutory reporting, and auditing obligations.

For EEA users

The Make A Difference Trust uses, processes, and stores Personal Data, including those listed in the “What Information does The Make A Difference Trust collect about me?” section, as necessary to perform our contract with you, and based on our legitimate interests to provide the Services. We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, The Make A Difference Trust may process Personal Data under the legal obligation or to protect your vital interests or those of another person.

What rights do I have, and how can I exercise them?

Individuals located in the European Economic Area (EEA) have specific rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Site and Services. If you’re a user based in the EEA, you can:

Request a Personal Data report by submitting a support ticket through this link. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format. You must be signed into your The Make A Difference Trust account to submit this request. Please note that The Make A Difference Trust may request additional information from you to verify your identity before we disclose any information.

Can I have my Personal Data corrected or deleted? 

You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with your prior consent, and you may withdraw your consent at any time by clicking the “unsubscribe” link found within The Make A Difference Trust emails and changing your contact preferences. Please note you will continue to receive transactional messages related to our Services, even if you unsubscribe from marketing emails.

Complain to a regulator.

If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to complain to your local supervisory authority.

Will this Privacy Policy ever change?

As The Make A Difference Trust evolves, we may need to update this Policy to keep pace with changes in our Site and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of The Make A Difference Trust Site and Services after any change means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to contact us.

You may contact us with any questions relating to this Privacy Policy by contacting us:

The Make A Difference Trust
Unit 7 City Business Centre
Lower Road
London SE16 2XB

020 7231 9719

office@madtrust.org.uk